Delivery & Payment Methods

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Delivery and Payment Methods available at our Store.

Shipment processing time

All orders are processed within 1-2 business days after submition on our Website. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Portugal 48 Business Hours 4,5€
Standard Shipping – Rest of European Union 3-5 business days 7€
Free Shipping – EU 3-5 business days FREE*

* We don’t charge shipping costs in orders above 50€.

Delivery delays can occasionally occur, you can always contact us at [email protected]

Shipment Locations

Orlando Rey ships to addresses within the the following Countries:

Zone Estimated delivery time Countries
#1 – European Union 3-5 business days Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

We ship only to customers within the European Union. you can always contact us at [email protected] if you need any aditional information.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Orlando Rey is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Orlando Rey is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

You can check our refund conditions here

International Shipping Policy

We currently do not ship outside the European Union. For more information contact us at: [email protected]

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Payment Methods Available

Payment Method Operator Type of Payments Accepted
Referência Multibanco Easypay – Portugal Referência Multibanco
Credit Cards STRIPE – Ireland VISA, Mastercard, American Express
Paypal Paypal – USA Paypal, Mastercard, VISA, American Express

Privacy Policy

Our Privacy police provides detailed information about how we manage your personal data.

Last Update: 22/06/2018