Delivery & Payment Methods
Thank you for visiting and shopping at oreysun.com. Following are the terms and conditions that constitute our Delivery and Payment Methods available at our Store.
Shipment processing time
All orders are processed within 1-2 business days after submition on our Website. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| Portugal | 48 Business Hours | 4,5€ |
| Standard Shipping – Rest of European Union | 3-5 business days | 7€ |
| Free Shipping – EU | 3-5 business days | FREE* |
* We don’t charge shipping costs in orders above 50€.
Delivery delays can occasionally occur, you can always contact us at customer@oreysun.com
Shipment Locations
Orlando Rey ships to addresses within the the following Countries:
| Zone | Estimated delivery time | Countries |
| #1 – European Union | 3-5 business days | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom |
We ship only to customers within the European Union. you can always contact us at customer@oreysun.com if you need any aditional information.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Orlando Rey is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Orlando Rey is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
You can check our refund conditions here
International Shipping Policy
We currently do not ship outside the European Union. For more information contact us at: customer@oreysun.com
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Payment Methods Available
| Payment Method | Operator | Type of Payments Accepted |
| Referência Multibanco | Easypay – Portugal | Referência Multibanco |
| Credit Cards | STRIPE – Ireland | VISA, Mastercard, American Express |
| Paypal | Paypal – USA | Paypal, Mastercard, VISA, American Express |
Privacy Policy
Our Privacy police provides detailed information about how we manage your personal data.
Last Update: 22/06/2018
